Macquarie Health Hub Liability Waiver and Terms of Service
Reformer Pilates Studio Waiver & Terms of Use
Macquarie Health Hub Pty Ltd
1. Exercise Disclaimer & Assumption of Risk
Macquarie Health Hub strongly recommends that you consult with your physician before beginning
any new exercise class or program.
By participating in any reformer Pilates class (including virtual sessions), you acknowledge and
understand that there is an inherent risk of physical injury. To minimise this risk, you agree to
inform your treating therapist or instructor immediately if you:
- Have any concerns or are unsure about performing an exercise
- Experience muscular fatigue, shortness of breath, light-headedness, nausea, dizziness, or
aggravation of any existing condition (e.g., back pain)
By engaging in any exercise program or class provided by Macquarie Health Hub Pty Ltd, you:
- Participate voluntarily and at your own risk
- Assume full responsibility for any injury, loss, or damage sustained
2. Virtual Pilates & Studio Use – Acknowledgement of Risks
By accessing the studio and/or participating in virtual reformer Pilates sessions, you agree to the
following:
Use at Own Risk
You use all equipment and facilities entirely at your own risk and assume full responsibility for any
injury, accident, or damage.
Equipment Use & Conduct
You confirm that you have sufficient experience or instruction to safely use reformer Pilates
equipment. You agree to:
- Use all equipment correctly
- Report any faults or concerns
- Leave the studio clean and tidy after use
- Wipe down equipment and return items to their designated place
Macquarie Health Hub Pty Ltd reserves the right to charge fees for:
- Damage to equipment or property
- Additional cleaning required
You agree not to remove or take any studio property.
3. Studio Access & Security
Surveillance
You acknowledge that surveillance cameras operate within the premises for safety and security
purposes.
Permitted Areas
Access is limited to:
- Pilates studio
- Toilet facilities
- Kitchen area (including first aid kit and AED)
All other areas are strictly off-limits.
Fob Access
- A refundable $35 deposit is required for your access fob
- The fob must be returned at the end of your access period
- Lost or stolen fobs must be replaced at your expense
You must not:
- Allow others to enter using your fob
- Bring unregistered individuals into the studio
All attendees must:
- Hold their own access fob
- Be booked into the session
- Agree to these terms
Duress Alarm
The duress signal is for emergencies only. False activation will result in a $300 AUD call-out fee
(NSW).
4. Bookings, Cancellations & Attendance Policy
Cancellation Policy
- A minimum of 12 hours’ notice is required to cancel a booking
- Late cancellations (within 12 hours) are non-refundable
- All class credits are non-transferable and non-refundable
Late Cancels & No Shows
- A late cancel: cancellation within 12 hours
- A no show: failure to attend without cancelling
If this becomes a recurring pattern, Macquarie Health Hub Pty Ltd may:
- Forfeit the missed class credit and the next booked class credit, and/or
- Cancel future bookings (credits will remain on your account)
For members, repeated late cancels or no shows may result in:
- Suspension or removal of membership privileges
- Requirement to purchase casual class passes instead
5. Membership Terms
- Memberships must remain active and up to date to hold bookings
- If a membership lapses due to non-payment, Macquarie Health Hub has the right to cancel any
future bookings made under the membership without notice
6. Privacy & Personal Information
Your personal information will be handled in accordance with:
- Health Records and Information Privacy Act 2002 (NSW)
- Privacy Act 2002 (Cth)
By signing this waiver, you consent to the collection, use, and storage of your personal information
for purposes related to your participation and studio access. You may request access to or correction
of your information at any time.
7. Age Requirement
By signing this waiver and participating in any reformer Pilates class or using the studio facilities,
you confirm that you are 16 years of age or older.
If you are under 18 years of age, you confirm that you have obtained consent from a parent or legal
guardian, who agrees to these terms on your behalf and accepts responsibility for your participation.
8. Acknowledgement & Agreement
By signing this waiver, you confirm that:
- All information provided is true and correct
- You have read, understood, and agree to this waiver and all terms outlined above
- You accept full responsibility for your participation and associated risks
- You consent to the use of your personal information as described
Macquarie Health Hub Pty Ltd
1. Exercise Disclaimer & Assumption of Risk
Macquarie Health Hub strongly recommends that you consult with your physician before beginning
any new exercise class or program.
By participating in any reformer Pilates class (including virtual sessions), you acknowledge and
understand that there is an inherent risk of physical injury. To minimise this risk, you agree to
inform your treating therapist or instructor immediately if you:
- Have any concerns or are unsure about performing an exercise
- Experience muscular fatigue, shortness of breath, light-headedness, nausea, dizziness, or
aggravation of any existing condition (e.g., back pain)
By engaging in any exercise program or class provided by Macquarie Health Hub Pty Ltd, you:
- Participate voluntarily and at your own risk
- Assume full responsibility for any injury, loss, or damage sustained
2. Virtual Pilates & Studio Use – Acknowledgement of Risks
By accessing the studio and/or participating in virtual reformer Pilates sessions, you agree to the
following:
Use at Own Risk
You use all equipment and facilities entirely at your own risk and assume full responsibility for any
injury, accident, or damage.
Equipment Use & Conduct
You confirm that you have sufficient experience or instruction to safely use reformer Pilates
equipment. You agree to:
- Use all equipment correctly
- Report any faults or concerns
- Leave the studio clean and tidy after use
- Wipe down equipment and return items to their designated place
Macquarie Health Hub Pty Ltd reserves the right to charge fees for:
- Damage to equipment or property
- Additional cleaning required
You agree not to remove or take any studio property.
3. Studio Access & Security
Surveillance
You acknowledge that surveillance cameras operate within the premises for safety and security
purposes.
Permitted Areas
Access is limited to:
- Pilates studio
- Toilet facilities
- Kitchen area (including first aid kit and AED)
All other areas are strictly off-limits.
Fob Access
- A refundable $35 deposit is required for your access fob
- The fob must be returned at the end of your access period
- Lost or stolen fobs must be replaced at your expense
You must not:
- Allow others to enter using your fob
- Bring unregistered individuals into the studio
All attendees must:
- Hold their own access fob
- Be booked into the session
- Agree to these terms
Duress Alarm
The duress signal is for emergencies only. False activation will result in a $300 AUD call-out fee
(NSW).
4. Bookings, Cancellations & Attendance Policy
Cancellation Policy
- A minimum of 12 hours’ notice is required to cancel a booking
- Late cancellations (within 12 hours) are non-refundable
- All class credits are non-transferable and non-refundable
Late Cancels & No Shows
- A late cancel: cancellation within 12 hours
- A no show: failure to attend without cancelling
If this becomes a recurring pattern, Macquarie Health Hub Pty Ltd may:
- Forfeit the missed class credit and the next booked class credit, and/or
- Cancel future bookings (credits will remain on your account)
For members, repeated late cancels or no shows may result in:
- Suspension or removal of membership privileges
- Requirement to purchase casual class passes instead
5. Membership Terms
- Memberships must remain active and up to date to hold bookings
- If a membership lapses due to non-payment, Macquarie Health Hub has the right to cancel any
future bookings made under the membership without notice
6. Privacy & Personal Information
Your personal information will be handled in accordance with:
- Health Records and Information Privacy Act 2002 (NSW)
- Privacy Act 2002 (Cth)
By signing this waiver, you consent to the collection, use, and storage of your personal information
for purposes related to your participation and studio access. You may request access to or correction
of your information at any time.
7. Age Requirement
By signing this waiver and participating in any reformer Pilates class or using the studio facilities,
you confirm that you are 16 years of age or older.
If you are under 18 years of age, you confirm that you have obtained consent from a parent or legal
guardian, who agrees to these terms on your behalf and accepts responsibility for your participation.
8. Acknowledgement & Agreement
By signing this waiver, you confirm that:
- All information provided is true and correct
- You have read, understood, and agree to this waiver and all terms outlined above
- You accept full responsibility for your participation and associated risks
- You consent to the use of your personal information as described